Centralised access to all request details, including
the history, notes and attachments saves considerable time and significantly improves the customer experience.
Remote and field workers can access, update and complete assigned tasks easily from any device. Photos and other attachments can be uploaded to a service request to provide a rich, contextual user experience.
Easy to use, rich reporting capabilities help to analyse customer service outcomes and timeframes by request type, department, priority and by customer service officer to support effective decision-making.