In Part One, we explored users, the metadata hierarchy, and access control. Now, in Part Two, we’ll focus on the settings that shape how the Service Request module operates day to day.
Setup and Settings is the backbone of the Service Requests system and contains far more functionality than many administrators realise. In this session, we’ll unpack the key configuration options and explain how they influence the way the module works across your organisation.
What we’ll cover
General and Internal Configuration . Understand how the Customer Request and Internal Request systems operate, and the settings that control their behaviour.
Labels and Button Labels. Customise on-screen wording so the module reflects your organisation’s terminology and processes.
NC Forms . Explore email notifications, email content, and how email handling is managed within the system.
Reminders and Summaries. Learn how to schedule reminder emails, manage their content, and enable or disable weekly Service Request summaries.
Email Officer Notifications. Understand what happens when requests and actions are raised, and who receives notifications along the way.
We’ll show you how to navigate these settings with care and confidence, helping you get the most from your Service Request configuration.
This webinar is ideal for administrators who have the fundamentals in place and want to fine-tune Service Requests to better support their organisation’s needs.
Webinar Details
Date: Thursday 12 November 2026
Time: 11:00am AEDT | 1:00pm NZDT
Register now to secure your place!