Webinar: Administering MAGIQ Service Requests Part One – Users, Hierarchy and Access

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Administering MAGIQ Service Requests - Part One: Users, Hierarchy and Access Following our popular overview of the Service Requests module, this two-part series goes behind the scenes for the people who keep it running. Part One is for MAGIQ Service Requests administrators. It walks through the setup that decides who sees what, who is assigned what, and how work reaches the right people.

Following our popular Service Requests overview webinar, we’re hosting a  two-part series designed for the people who manage and maintain the module.

Part One focuses on the administrator tools and settings that keep Service Requests running smoothly. Learn how to manage user access, assign responsibilities, control visibility, and ensure requests reach the right people.

We’ll also share practical tips and time-saving techniques, including how to clone existing users and maintain consistent records across the system.

Whether you’re new to Service Requests administration or looking to refine your current setup, this session will help you better understand how everything fits together.

📅 Date: Thursday 29 October 2026
🕐 Time: 11:00am AEDT | 1:00pm NZDT

🔗 Register to attend the webinar here.

About MAGIQ Software

MAGIQ Software provides innovative Cloud software solutions tailored to meet the unique needs of Local Government and Public Sector organisations. Our portfolio of products include the MAGIQ Cloud ERP, MAGIQ Performance (which focuses on budgeting and reporting), and MAGIQ Documents EDRMs.

MAGIQ Software is part of the ANZ Springbrook Group, alongside Pulse Software, RelianSys and Harbour Software.

Our Vision: We empower local governments to build thriving communities.

Our Mission: We are the intelligent solution unifying local government and delivering a modern citizen experience.

To learn more about our Public Sector Cloud software solutions or to schedule a demonstration, please call our sales team at +61 3 9468 9401 in Australia or +64 6 835 9380 in New Zealand or drop us an email at sales@magiqsoftware.com.

Alternatively send us an enquiry