The innovative delivery of an online Members Portal, a feature of MAGIQ Documents, has allowed NATA to offer its Members convenient, online access to their accreditation documentation and updates, providing significant improvements to service delivery and business efficiency.
Established in 1947, NATA (National Association of Testing Authorities, Australia) is Australia’s foremost organisation responsible for the accreditation of laboratories, inspection bodies, calibration services, producers of reference materials and proficiency testing scheme providers throughout Australia.
NATA provides independent assurance of technical competence through a process of accreditation, which formally recognises that these facilities produce reliable technical results. NATA’s work increases community confidence and trust in a facility’s services, mitigates risk, improves tendering success and facilitates trade.
NATA employs around 175 staff in Sydney, Melbourne, Brisbane, Adelaide and Perth and is supported by some 3000 volunteer technical experts who assist with NATA’s various technical committees and the evaluation of facilities.
As a document centric organisation, NATA relies heavily on maintaining accurate and up to date documentation that can be easily disseminated to both staff and widely distributed volunteer experts. NATA has chosen MAGIQ Documents as the electronic documents system to help them manage this complex environment.
MAGIQ Documents is a web-based, fully integrated suite of electronic document and records management software.
NATA’s accreditation services rely on the regular and timely exchange of information with its Members Facilities to ensure they are up to date with current standards and requirements. Previously, email was the primary method of communicating with Members, however the process was requiring an increasingly significant administrative overhead and was fraught with delivery issues around large file sizes.
Working with the team at MAGIQ Software, NATA undertook an innovative project to create a Members Portal, providing a secure, highly accessible location for Members to access their accreditation documentation within a self-service environment.
The Portal provides each Facility with a customised view allowing them to easily view, download and upload all documents relevant to their accreditation. Members can also subscribe to alerts on specific subjects, which ensures that they are advised immediately of any updates to Accreditation guidelines or requirements.
Robert Passam, NATA’s General Manager ICT commented: “Using MAGIQ Documents we have delivered an online Portal, which provides our Members with a convenient workspace in which they can collaborate through the exchange of documents during any assessment NATA undertakes to ensure compliance with our Accreditation requirements is maintained.”