MAGIQ Software recently invested in market-leading Zendesk service desk software to improve our customer support experience across all MAGIQ Software applications.
Zendesk service desk software allows our customers to:
- log support tickets using web, mobile and email interfaces
- view tickets logged to see actions on the ticket and close the ticket if resolution has been reached
- access ‘frequently asked questions’ and a MAGIQ Software knowledge base
MAGIQ Software invited Kapiti Coast District Council to be the first of our customers to use the program and to assist us with the configuration and establishment of the software.
Kapiti Coast District Council’s internal service desk software was able to effortlessly integrate with Zendesk.
According to Steve Wake, Senior Application Support Officer from the Council, “Zendesk is easy to navigate, log tickets and respond to and has provided the Council with greater visibility and synchronicity of the status and actions of our service requests. Now in a service request whenever a change is made within a request there is constant, digital communication without the need for direct interaction, providing time efficiencies to the organisation.
The set-up of Zendesk ensures we communicate our requests in an accurate and succinct way.
We look forward to implementing Zendesk’s reporting and analytics capabilities so we can report on how requests are being managed, including general progress and likely closure timing.”
MAGIQ Software is grateful to the staff at Kapiti Coast District Council for their time and investment in our new software.
Zendesk has now been deployed to over 300 customers in Australia and New Zealand. We look forward to providing additional support-related reporting and analytics functionality to our customers.
About MAGIQ Software
With offices in New Zealand, Australia and the USA, MAGIQ Software provides Cloud Public Administration Platform software for the Public Sector to more than 550 customers.
We deliver appropriate software for each customer’s business size, capabilities and available resources, allowing our customers to accelerate their business efficiency, simply.
To find out more about our Public Sector Cloud Platform or to book a demonstration, call our sales team on +61 3 9468 9401 in Australia or +64 6 835 9380 in New Zealand or send an email to firstname.lastname@example.org.