MAGIQ Software has chosen to deploy Zendesk Customer Help Desk software to improve our Customer Support experience across the MAGIQ Cloud Platform.

Zendesk will enable our Customers to log and review the status of a service request online and will provide access to a knowledge base of product documentation. The software will empower our Support team to communicate with our Customers through multiple online channels ensuring seamless, personal and efficient communication – establishing internal efficiencies and providing a better experience for our Customers.

Tony Tiftis, MAGIQ Software Chief Executive Officer commented: “Zendesk will improve the way that we engage with our Customers. Implementing Zendesk will align our Customer Service delivery with our Business Strategy of ensuring we have Customers for life and that we provide our Customers with an exceptional product experience.”

MAGIQ Software will deploy Zendesk company-wide to provide a single help desk system across the organisation. 

About MAGIQ Software

With offices in New Zealand, Australia and the USA, MAGIQ Software provides Cloud Public Administration Platform software for the Public Sector to more than 550 customers.

We deliver appropriate software for each customer’s business size, capabilities and available resources, allowing our customers to accelerate their business efficiency, simply.