MAGIQ Software has chosen to implement the Zoom Cloud Video Conferencing Platform to deliver an improved customer engagement experience.
The Zoom Cloud Platform unifies video conferencing, simple web meetings, and group collaboration into a single, easy-to-use platform and works across desktop, tablet, mobile and room systems. More than 140,000 businesses and 90 million participants use the Zoom Cloud Platform globally.
Colin Lillywhite, MAGIQ Software Chief Executive Officer commented: “We are continually looking for ways to innovate and take advantage of digital technologies that will improve the customer experience. We see significant opportunity for the Zoom Cloud Platform to improve the way our MAGIQ Product Support and MAGIQ Consulting teams engage with our Customers.”
“We evaluated a number of different video conferencing platforms,” said Colin. “We wanted a contemporary, cloud-based platform that provides a high-quality video experience and is also easy to install and start. Zoom works across multiple devices, tablet, smartphone, or desktop computer, which is very important in today’s digital world. And the user interface is modern and enjoyable to use, which we believe is essential to positive take-up.”
MAGIQ Software has deployed the Zoom Cloud Platform company-wide to provide a single, consistent video-conferencing platform across the entire organisation.