MAGIQ CUSTOMER SERVICE

MAGIQ Customer Service is fully web-enabled and easy to use, delivering a consistent, high quality customer service experience

 

Web Based

Engage openly and effectively with your community online, anytime and anywhere

Fully Integrated

Access a comprehensive, customer centric view of your organisation with full integration to your MAGIQ Systems

Powerful Reporting

Highly graphical, easily understood reporting to help manage customer service performance against KPI’s

Multiple Deployments

Easily share customer service requests with contractors to close requests quickly and efficiently

Automated Alerts

Service officers are alerted instantly via email or SMS for faster resolution times

Automated Escalations

Automated workflows with in-built triggers and escalations ensure service standards are fully adhered to

Client-Portal

 

CLIENT PORTAL

Online-services

 

ONLINE SERVICES

 

Service-Requests

 

SERVICE REQUESTS

To find out more or arrange a demonstration please complete the form.

Customer Service Module Enquiry