The Shire of Wiluna in Western Australia has selected MAGIQ Documents to achieve its records and document management requirements and significantly improve community and stakeholder access to Council information.
The Shire of Wiluna is a smaller, remote Shire located in the mid west region of Western Australia 966 kilometres northeast of Perth. The Shire covers an immense area of 182,155 square kilometres and is predominantly mining and pastoral land. The town of Wiluna is the service centre for the Shire providing services to the local Aboriginal people, the pastoral industry and a substantial ‘fly-in/fly-out’ community employed by the gold, nickel, lead and uranium mines in the area.
Wiluna is the gateway to the Canning Stock Route (1,850km in length) and the Gunbarrel Highway (1,350km in length). Both are popular and challenging 4WD tracks and are considered by enthusiasts to be two of the world’s great 4WD adventures.
MAGIQ Documents is a web-based and Cloud deliverable suite of electronic document and records management software. The overall simplicity and intuitive design of the software means it is very easy for staff to use and learn, leading to excellent take-up and adoption.
MAGIQ Documents will integrate with the Shire’s core business system, the IT Vision SynergySoft application allowing staff to easily access and manage documents, leading to improved customer service and business efficiency.
One of the key drivers for implementing MAGIQ Documents has been the need to provide its remote community and stakeholders with efficient access to Shire documents. This has previously been a challenge for the Shire largely due to its sheer geographical size.
MAGIQ Documents will remove this frustration and provide all stakeholders – staff, Councillors and other members of the Community, with secure access to documents such as Council meeting agendas and minutes. In addition to delivering improved service to its community MAGIQ Documents will also help the Shire to reduce its business risk by ensuring everyone is accessing the latest, up-to-date information.
“We’re delighted the Shire of Wiluna has chosen to implement MAGIQ Documents to achieve its records and document management requirements,” said Colin Lillywhite, Chief Executive Officer MAGIQ Software.
We have many customers in remote locations who face similar challenges and we’re looking forward to working with the Shire to help them improve the management and accessibility of their documents,” said Colin.
Reliable customer service and support is also very important to Wiluna Shire given its remote location and limited access to suitable resources. MAGIQ Software has a deep understanding of this need and has developed a customer service philosophy focused on providing very accessible, high quality customer service.
Colin commented: “Our customer service philosophy is focused on providing our customers with a high level of comfort and confidence that our friendly and knowledgeable MAGIQ Consultants will be there to help them as and when needed.”