Bland Shire is located on the fringe of the Riverina and Central West regions of New South Wales. Council delivers services to a community of more than 6000 residents, with the town of West Wyalong being the central hub within the region. The Shire has a strong history within the agricultural industry and is also seeing significant growth within the mining and retail sectors.
The fully web-based MAGIQ Documents Suite of electronic document and records management software delivers an easy to use, highly flexible solution for Councils.
“We chose MAGIQ Documents because we felt it was the most appropriate solution for a Council of our size; it’s very easy to use and it delivers all the flexibility we need to manage our information effectively and meet our records compliance requirements,” said Michelle Wheatley, Senior Records Officer, Bland Shire Council.
Council embarked on the project to implement MAGIQ Documents in August 2008, replacing a paper-based register and filing system to manage its documents and records. The key business drivers for the project were the need to address the inefficiencies associated with the paper-based system and the risk associated with potential loss or misplacement of documents and information.
Michelle commented, “Efficient access to information by our staff and the community is vital to the successful running of Council. People expect to be able to easily find the documents and records they need and be confident that they are current and accurate.”
Michelle commented that one of the significant advantages of the MAGIQ Documents system is the highly flexible and powerful administration capabilities.
“Council is a living and breathing environment; it’s changing all the time and we need our Document Management system to move with these changes. With MAGIQ Documents we have the power and flexibility to administer these changes ourselves and that means we can respond very quickly and deliver a better level of service to our customers.”
MAGIQ Documents has created a very positive change to the way people work at Council, with document and records management becoming an easy, routine aspect of their working day.
“User uptake has been very successful and we now have 90% of staff accurately and consistently capturing their documents and records within MAGIQ Documents,” said Michelle.
Michelle says the level of customer service and support provided by the MAGIQ Documents team is a key factor in the records management team’s ability to deliver a high quality, dynamic document and records management environment.
“We give them 10 out of 10 for customer support. They understand our business and we can be completely confident any issues will be resolved promptly.”