Case Study: NATA and MAGIQ Documents

 

About

Established in 1947, NATA (National Association of Testing Authorities, Australia) is Australia’s foremost organisation responsible for the accreditation of laboratories, inspection bodies, calibration services, producers of reference materials and proficiency testing scheme providers throughout Australia.

NATA is also Australia’s compliance monitoring authority for the OECD (Organisation for Economic Cooperation and Development) Principles of GLP (Good Laboratory Practice).

The Challenge

As a document centric organisation, NATA relies heavily on maintaining accurate and up to date documentation that can be easily disseminated to both its staff and widely distributed volunteer experts. Managing the physical distribution and management of the relevant documentation had become a very labour-intensive and inefficient process.

The Solution

Using MAGIQ Documents, NATA has successfully transformed a manual, paper-based system to a single, centralised electronic documents repository. The innovative delivery of an online Members Portal, a feature of MAGIQ Documents, has allowed NATA to other its Members convenient, online access to their accreditation documentation and updates.

The Benefit

Using MAGIQ Documents, NATA has successfully transformed a manual, paper-based system to a single, centralised electronic documents repository. The electronic system has delivered a significant range of benefits to all stakeholders. Service delivery timeframes have improved; as well as creating an environment that is much more conducive to collaboration. MAGIQ Documents also provides a complete audit trail of the document repository, further protecting the integrity of NATA’s corporate data.

Robert Passam, General Manager ICT:

We now have much better visibility around service levels … many of the facilities we work with are providing critical services within the health and construction industries; it’s essential that we are diligent and responsive in
meeting our client’s needs.

 

Download the case study.